TiVo Stream 4K | FAQs
We’ll be collecting the most-asked questions about TiVo Stream 4K on social media, and sharing them here. Here’s what we have so far!
What is the difference between Prime and Prime Video from Amazon?
Prime gives you free movies and TV shows included with Prime membership. Prime Video has movies and TV shows you can purchase and subscribe to.
TiVo Stream 4K has Prime and Prime Video from Amazon. So what’s the difference?
• Prime = Free movies and TV shows included with Prime membership.
• Prime Video = Movies and TV shows you can purchase and subscribe to. pic.twitter.com/PVj58ScMZB
— TiVo (@TiVo) May 13, 2020
Why am I getting a black screen on the TiVo Stream 4K?
UPDATE: RESOLVED! Some customers were experiencing this when attempting to access the Android Home Screen. This has been resolved & you now will be able to quickly reach the AndroidTV Home Screen when you press the ”O” button.
Still experiencing it? Make sure to plug your device into the wall outlet, not into the TV USB port.
Getting a black screen on the TiVo Stream 4K? One reason may be your set up. Be sure to plug your device into the wall outlet, not into the TV USB port. pic.twitter.com/ab2CFveNDl
— TiVo (@TiVo) May 12, 2020
Why is my TV turning on by itself after I plug in the TiVo Stream 4K?
UPDATE: RESOLVED! For those who were experiencing the TiVo Stream 4K randomly powering back on a TV or switching HDMI inputs, “Ghost TV” has been resolved in the latest update! You can re-enable your TV’s CEC if you had previously disabled it
Certain TVs may power on randomly upon hookup. We’re fixing it! In the short term, here’s one way you can fix it.
Is a ghost turning your TV on? Probably not.
With the launch of TiVo Stream 4K, we are keeping our eye on any issues and fixing them.
We’ve learned certain TVs may power on randomly upon hookup. We’re on it! Can’t wait? here’s a workaround you can do until it’s fixed. ⚙️👍 pic.twitter.com/a0dhPn6Ek8
— TiVo (@TiVo) May 11, 2020
Will TiVo Stream 4K get more apps?
You bet! TiVo Stream 4K gives you one place for all your entertainment so you can enjoy your movies and shows, live or streaming, on one screen. And we’ll keep adding more and more ways to make your experience better and easier.
One question we see popping up on social media is “will TiVo Stream 4K get more apps?”
Where it already integrates with some of the best and most popular apps and services, from Prime Video to Sling… let’s just say we are only getting started. #TiVoStream4K
— TiVo (@TiVo) May 16, 2020
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