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TiVo’s Patrick Byrden was a featured panelist for a Nextv Series Europe & CEE 2021 discussion about the best practices for reducing churn for TV and video services. Patrick Byrden, TiVo VP of Business Development & Strategy, was a featured panelist for the Nextv Series Europe & CEE 2021 discussion entitled Churn & Retention Best Practices for TV & Video Services. Patrick joined Mehdi Belhaj from Vodafone Germany and Scott Favelle from Seven West Media for a virtual session moderated by Sa Eva Nébié from Dataxis.  When viewed as a consequence instead of a target, TV and video service subscriber churn can be addressed proactively. The panelists discussed preventive measures for meeting consumer expectations to reduce churn, including: cultivating direct relationships with subscribers assessing satisfaction among at-risk users effective UX  personalization aggregated/integrated metadata, and superior content discovery tools maximizing advanced voice search Watch the video now.

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