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I have a question about sales tax

09-43-02

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Why does TiVo charge sales tax?
Taxes and surcharges are applied to your TiVo bill based upon rates determined by state and local laws. Prices on our website do not include sales tax. If you are purchasing from an area that charges sales tax for hardware, service, or both, you will be charged the applicable rate.

TiVo charges sales tax in the following states for hardware and/or service:

NOTE: "YES" indicates that Sales Tax will be charged on purchases.

TiVo Service Gift Cards are not subject to tax. However, tax may be charged on the service plan that is activated using a gift card.

Any Special Taxing Rules are noted where applicable.

State	Hardware Tax (TiVo DVRs, accessories, and other TiVo Direct products)	Service (Service only)
Alabama	Yes	No
Arizona	Yes	No
California	Yes, the retail value of the hardware is taxed.	No
Colorado	Yes	No
Connecticut	Yes	Yes, the tax rate of 1% is applied to TiVo Service.
Florida	Yes	No
Georgia	Yes	No
Illinois	Yes	No
Indiana	Yes	Yes
Kansas	Yes	No
Kentucky	Yes	No
Maryland	Yes	No
Massachusetts	Yes	No
Michigan	Yes	No
Minnesota	Yes	No
Missouri	Yes	No
Nevada	Yes, the deemed sales price of the hardware is taxed.	No
New Jersey	Yes	Yes
New Mexico	Yes	Yes
New York	Yes	Yes
Ohio	Yes	No
Pennsylvania	Yes	No
Texas	Yes	Yes, the tax rate is applied to 80% of TiVo Service.
Utah	Yes	No
Virginia	Yes	No
Washington	Yes	No
Wisconsin	Yes	No

NOTE: Actual charges will vary, depending upon the particular tax, taxing authority, and the state, city, or county where you reside.

Why is my monthly TiVo bill different than last month?
There are several possible explanations for the change in your bill:

* TiVo may have been required to charge sales tax by your state, county or municipality since your last billing cycle.
* The sales tax rate for your area may have increased or decreased.

For a detailed view of all charges, check your billing history from My Account. For information about logging into My Account, visit What is My Account?

Why was I charged for tax in one month, but not another?
Sales Tax charges are implemented when required by your state, county, or municipality. Tax rates may change periodically based on a business presence in your state, or because of tax laws pertaining to your area. If TiVo is required to charge sales tax in your area, you will be notified through a message on your DVR.