Got an XFINITY TV Letter About Upgrading HD Channels?

If you’re a Comcast customer and own a TiVo® box, you might have received a letter in the mail about XFINITY® TV upgrading its HD Channels.  Here’s the skinny:

Comcast is upgrading the way it delivers HD channels on its XFINITY TV service, and some cable boxes will need to be upgraded to models that support the new HD platform. Comcast has been rolling out these changes market by market, with some markets already completed and some markets yet to be updated. Comcast is notifying customers a few months in advance of the update, so customers can take the proper precautions to ensure their TV experience isn’t interrupted.

So what does that mean for you as a TiVo user?

If you own a TiVo BOLT™, TiVo Roamio®, TiVo Premiere, or Series 4 or later TiVo HD DVR, you are fine; your box already supports the new HD platform. Only those TiVo users with our earliest HD DVR, the Series 3, will need to upgrade their box.

If you have any questions or concerns, please don’t hesitate to call our expert customer support team at 1-877-367-8486.

© 2016 TiVo Inc. All Rights Reserved. TiVo, the TiVo logo, the TiVo silhouette logo, TiVo BOLT, and TiVo Roamio are trademarks or registered trademarks of TiVo Inc. or its subsidiaries worldwide. Xfinity is a registered trademark of Comcast Corporation. All other company, product and brand names and trademarks are the property of their respective owners.

 

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